If, after this letter is sent you continue to hear nothing from your customer and subsequent attempts to call or email them fail, you will want to send out a third and final collection letter. This letter has turned up the heat a little bit but still remains polite and lets the customer know that you are ready and willing to help them in any way that you can, as long as payment is attached. You have eluded to the fact that continued lack of payment could damage the relationship you have created with this customer. If you compare this second reminder for payment to the first collection letter, you will note there is a definite change of tone. Thank you in advance for your prompt response to this letter and for your continued business. We can accept your credit card information over the phone, through our online payment portal, or I have enclosed a self-addressed envelope for your convenience should you choose to send a check in the mail. Please get in touch with me immediately if you would like to work out a payment schedule, otherwise please submit your payment of $573.25 by _.
If there is a reason you are unable to pay in full, please contact me at 11 x 123 and I would be happy to talk about arranging a payment schedule that is mutually agreeable. Your accounts is now _ days past due and you owe a total of $573.25.Īs a valued customer, we would like to help you quickly remit payment to avoid any actions that could damage your credit rating or future credit limits with our company. Just be sure to do it in such a way that is not aggressive.Īt this time we have not yet received a payment in regards to invoice #12345 nor have we gotten a response to the letter sent on _.
Here are a few of the main points you will want to include in your second collection letter:
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